False reports from these vendors include "TrojWare. Workaround: Antivirus software vendors and service providers are addressing this issue so that the Acrobat Reader installer is recognized as legitimate.
E nsure that your antivirus signatures are up to date. Make sure that your system meets the minimum system requirements. Note: If you're running Windows 7 or 8, you can install Reader X or later. Not sure which version of Windows you have? See Which Windows operating system am I running?
If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below. Go to the Acrobat Reader download page. If you see the following page, click Install now to download the latest version of Reader. If you see the following page, it means you're running an older version of Windows and can install an older version of Reader. Select your Windows version, a language, and the version of Reader that you want to install.
Then click Download now. For step-by-step instructions, see Install an older version of Adobe Reader Windows. An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www. If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again.
If the original attempt to download the file was interrupted, restart the download process within the web browser you were using. A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends.
Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager.
You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. Instead, install Acrobat Reader onto each workstation or in each user's folder. Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls. To set browser security to Medium, follow these steps:. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. Click the Default level button.
If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply. Move the slider until the security level is Medium , click Apply , and then click OK. To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information.
Click the Security tab, and then select the Trusted Sites zone. Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable.
JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.
Make sure Allow all sites to run JavaScript is selected, and then click Done. Try to download Acrobat Reader again. If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above. In your email client, the installation log file is attached automatically and you can send it to your administrator.
If you cannot find the desktop shortcut, you can launch the application from the following installation path:. Open these URLs in the browser. The Adobe Connect application for desktop creates a shortcut on the desktop every time it is launched. On Mac, I just installed the application but a meeting opens only in the browser. Mac users who have installed the application, are able to access a meeting only in the browser and the freshly installed application does not launch.
Disable Adobe Flash in your browser and re-access the meeting in a browser, to launch the application. When I access a meeting in Chrome, my application does not open and the workflow is stuck in a loop asking me to install the application. Via Chrome browser, when opening a meeting in the application for the first time, if you do not associate the application as the handler of the connectpro protocol, then Chrome cannot launch the application.
When prompted to associate connectpro protocol with the already installed application on your machine, if you select to not be reminded again then follow these instructions to get the prompt again. Even though the application is installed, my browser cannot detect it and does not launch a meeting in the application.
For various reasons a browser may not be able to detect that the application is already installed on your desktop. In this case, it prompts you to install the application again. Follow the on-screen instructions and reinstall the application. Legal Notices Online Privacy Policy. Troubleshoot issues with Adobe Connect application for desktop Search. Adobe Connect User Guide. Select an article: Select an article:. On this page Installation, deployment, and download issues Usage and meeting launch issues.
Applies to: Adobe Connect 9. Know how to troubleshoot issues and errors related to Adobe Connect application for desktop on Windows and Mac. Installation, deployment, and download issues. How do I get the application for desktop? How can administrators deploy the application? How to proceed if installation fails because of download error? Retry after some time. Run the pre-meeting diagnostic test in a different browser.
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