Unable to expand one drive file to downloads

Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon.

Pictures helped. Didn't match my screen. It is showing a grey cross mark. How to resolve this? Unable to open via browser as well. As per your description, we understand you are not able to access the files located in your OneDrive either in File Explorer or OneDrive Online but we would like to know the exact error message you are encountering when trying to access the OneDrive in the browser?

Moreover, do you encounter any error message when you try to open the files in the OneDrive folder of File Explorer? In addition, can you try to copy the files located in the OneDrive synced folder to local drive and check whether you can access them? Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Recently we heard related issues from the members in the community and related Microsoft team is aware of it where they currently working on a fix. If there is any update at our end, we will immediately post the update in this thread and appreciate your patience.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Step 3. Step 4. Check if the OneDrive icon disappears from your notifications area inside the taskbar, and then appear again after several minutes.

Step 2. If not, scroll down to the next method. It is confirmed that many users have fixed this problem successfully by re-installing the OneDrive application.