Next choose easy. After following the Onscreen directions go ahead and Test the Internet Connection. If all is well it should check everything and Pass. If it fails run through the setup again and you should be good. Switch back to WiFi connection which you were probably using already. Now when you go back to Notifications and look at downloads you should see that your connection is working just fine and your Games or updates should now be working. Sometimes the issue is with the Your PS4 Software being out of date and as a result nothing will update and work as it should.
This is what worked for me. Go to Settings,Account Management,Account Information and you should get a notice about an update being available in cases where your device is running older software. You should get the same effect if you check for a System update manually and then update. After updating in which your PS4 will reboot at least once and still being on a Cabled Internet connection you should now go back to notifications and notice that your update are now downloading for your games and not stuck.
In some cases the Preparing to Download Error on The PS4 happens because your PS4 software is outdated and as a result nothing will work as they should until you do an update. Season Pass support. Need to contact us? Please provide the following information: Any error codes or messages. A detailed description of what happens and steps to replicate the issue. A timestamp date and time of an attempt to access the content.
A screenshot or video of the issue if possible. Was this article helpful? What went wrong? I found the article confusing. The article is out of date. Thank you! Need help?
Contact our support specialists. Contact PlayStation Support. Back to PlayStation. Age restricted. Message 2 of 64 , Views. November Exactly what mine has done. Message 3 of 64 , Views. Reply 0. November Tried it right away and no luck. Tried deleting then installing in safe, still no luck.
Message 5 of 64 , Views. November Same issue tried all of those fixes. Still no go. Any luck for u. Message 6 of 64 , Views. November jeffbgoofy DarthMasonLydia Sorry to hear that you are having issues with installing the game.
Message 7 of 64 , Views. November K cleaned and started download again. Message 8 of 64 , Views. November DarthMasonLydia Cool, let us know if you have any other issues. Message 9 of 64 , Views. November Same issue. Returning game. Utterly disappointed! Had pre-ordered for a month. Message 10 of 64 , Views.
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